Introduction
Customer support infrastructure that stays close to your product stack.
RespondKit is an open-core customer support toolkit for product teams that want a support experience they can own and extend.
The MVP combines four pieces:
- an embeddable React chat widget;
- translated customer and operator messages;
- Discord forum threads as the operator inbox;
- a small API that external agents can consume.
How a conversation moves
- Your product opens a RespondKit thread with customer context such as user ID, email, locale, and PostHog distinct ID.
- The customer message is accepted immediately and translated in a Cloudflare Workflow.
- RespondKit projects the translated message into its Discord thread.
- An operator replies with
/replyin Discord. - RespondKit translates the reply back to the customer language and exposes it to the widget.
Current scope
RespondKit is still early. The React client, Cloudflare API, D1 conversation model, translation workflow, and Discord operator loop are the current focus. Native mobile SDKs, email delivery, and a hosted control plane can build on the same protocol later.
Continue with Getting started to add the widget to a React product.